Effective 27 October 2026
This policy covers refund requests for cancellation of Taro POS services. A request does not automatically entitle you to a full refund.
Service cancellation
Refund requests under this policy may only be made in connection with cancellation of a Taro POS service. Requesting cancellation does not itself mean a refund has been approved.
Official communication by email
Send the request and all refund-related communication to service@taropos.com. The evaluation result, decision and refund details are communicated through the official Taro POS email.
Evaluation takes 10 working days
The evaluation period is 10 working days from receipt of the request and all required information. Working days exclude Saturdays, Sundays and Indonesian public holidays. This evaluation period is not a promise that funds will reach your account within 10 working days.
Service usage and refund amount
A refund may be partial rather than a full repayment. The calculation takes account of service usage from the payment date and time until the effective cancellation date and time. Charges for service used during that period are deducted when determining the refundable amount. The usage period and approved refund amount will be explained by email.
Approval by TaroPOS
TaroPOS determines approval and the refund amount after evaluation. If approved, the refund method and schedule will be confirmed through the official email.
Rights under applicable law
This policy does not limit consumer rights, mandatory refund obligations or deadlines imposed by applicable law.
How to request a refund
- Email service@taropos.com with the subject “Taro POS service cancellation and refund request”.
- Include the business or outlet, account email, invoice or payment reference, payment date and amount, and the service you wish to cancel.
- Explain the reason and the requested cancellation date and time. The Taro POS team will review the request and confirm its decision by email.